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Meta App Review & Statutory Compliance (Act 843)

User Data Deletion & Account Erasure Instructions

Clear, transparent, step-by-step instructions on how end-user shoppers, WhatsApp contacts, and registered merchants can request the deletion of their personal information and accounts.

Effective Date: October 2026 • Standard: Ghana Data Protection Act (Act 843) & Meta Platform Terms • Support: privacy@bizzbot.tech
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Statutory Tax & Audit Retention Notice (Ghana Act 843): While all personally identifying contact details, shopping carts, addresses, and marketing lists will be promptly deleted or anonymized upon request, completed commercial sales invoices and tax transaction receipts must be archived in encrypted, read-only storage for statutory audit compliance (up to 6 years) as mandated by financial regulations.
1

WhatsApp & Telegram Shoppers (Self-Service)

Instant in-chat session, cart, and address purge

If you have interacted with a BizBot-powered merchant on WhatsApp or Telegram and wish to immediately erase your shopping session, saved delivery address, and cart data:

  1. Open your active WhatsApp or Telegram conversation with the merchant's store bot.
  2. Type and send any of the following commands:
    DELETE MY DATA FORGET ME DELETE ACCOUNT
  3. The bot engine will immediately:
    • Clear your active shopping cart session from Redis and database tables.
    • Permanently wipe your saved delivery location, landmarks, and temporary notes.
    • Anonymize customer profile names and unlink your phone number from active marketing lists.
  4. You will receive an instant automated confirmation in chat confirming complete erasure.
2

Facebook / Meta Account Integration Deletion

Revoking BizBot access from Meta Business Manager

If you connected your WhatsApp Business Account (WABA) or Facebook account via BizBot Embedded Signup and wish to revoke all platform access and purge synced Meta tokens:

  1. Log in to your Facebook profile or Meta Business Manager account.
  2. Navigate to Settings & Privacy > Settings.
  3. In the left sidebar, click Apps and Websites (or visit facebook.com/settings?tab=applications).
  4. Locate BizBot Commerce in your list of authorized applications.
  5. Click Remove. Check the option to "Delete posts, videos or events BizBot posted on your timeline" if prompted.
  6. Confirm the removal. Meta will immediately revoke access tokens and notify BizBot via secure webhook to decommission the linked WhatsApp Business Account.
3

Store Merchants: Permanent Account & Workspace Deletion

Complete store closure via web management portal

Merchants and store owners can permanently delete their business workspace and personal account directly inside the portal:

  1. Log in to your merchant dashboard at bizzbot.tech/login.
  2. Click Settings in the left navigation sidebar.
  3. Scroll down to the Danger Zone: Delete Workspace & Account section.
  4. Click Delete Store & Account.
  5. To prevent accidental deletion, enter your current account password and type DELETE into the confirmation field.
  6. Confirm deletion. The platform will automatically:
    • Disconnect all WhatsApp Cloud API and Telegram bot webhooks.
    • Cancel any active Paystack or Flutterwave recurring subscriptions immediately.
    • Permanently purge your product catalog, categories, inventory, and staff seats.
    • Release your public store URL handle (bizzbot.tech/store/your-slug).
    • Log you out and decommission your merchant login profile.
4

Manual Deletion Requests & DPO Inquiries

Submit an official erasure request under Act 843

If you cannot access WhatsApp or the merchant dashboard, you can request manual deletion by contacting our Data Protection Officer:

Email: privacy@bizzbot.tech

Subject Line: User Data Erasure Request - [Your Name or Business Name]

Required Information:

  • Your registered phone number (with country code, e.g. +233...) or account email address.
  • Whether you are a shopper/customer or a registered store owner.
  • A short statement confirming you request the deletion of all personal data held by BizBot.

We will verify your identity (to prevent unauthorized account tampering) and confirm deletion within 48 to 72 business hours, providing a deletion confirmation reference code.

Questions regarding data rights? Read our Privacy Policy and Terms of Service.
BizBot Data Protection Team · Accra, Ghana